Great Moments in Retail 1.10: Appreciation of Service

I helped a gentleman at the register today. He bought half a case of wine, liquor, gin and a couple six packs of beer. As I loaded the boxes into the back of his SUV I thanked him as I always do.

"There you go sir and thank you for shopping with us, we always appreciate your business."

"No, thank YOU," he said. " It's an honor to shop here. Everyone is so courteous and helpful. Those other places are just so large and cold people and unresponsive. It's always a pleasure to shop here."

And away he went.

We work hard at being aggressively friendly and helpful. It's nice to know that it's appreciated!